Effective Date: June 6, 2024

At WarehouseNinja, we strive to provide high-quality digital products and subscription-based SaaS services in the logistics and supply chain space. We want you to be satisfied with your purchase. If you have any issues, please review our refund policy below.

1. Digital Products

1.1 No Refunds

All sales of digital products are final. Due to the nature of digital products, we do not offer refunds or exchanges once a purchase is made. This policy is in place to prevent unauthorized use or distribution of our digital content.

1.2 Exceptions

In the event that a digital product is defective or not as described, please contact our support team within 7 days of purchase. We will review your request and may, at our discretion, provide a replacement or refund.

2. Subscription Services

2.1 Refunds

WarehouseNinja offers a 30-day money-back guarantee for new subscription services. If you are not satisfied with our subscription service within the first 30 days of your subscription, you may request a full refund. Refund requests must be submitted in writing to [email protected].

2.2 Cancellation

You may cancel your subscription at any time. If you cancel after the first 30 days, you will not be eligible for a refund, and your subscription will remain active until the end of the current billing period.

2.3 Downgrades

If you choose to downgrade your subscription plan, the changes will take effect at the start of the next billing cycle. No refunds will be provided for downgrades.

3. Refund Process

3.1 How to Request a Refund

To request a refund, please contact our support team at [email protected]. Provide your order number, the email address associated with the purchase, and a detailed description of the issue. Our team will review your request and respond within 5-7 business days.

3.2 Approval and Issuance

If your refund request is approved, we will process the refund to the original method of payment. Refunds may take 5-10 business days to appear on your statement, depending on your financial institution.

4. Contact Us

If you have any questions or concerns about our refund policy, please contact us at:

Email: [email protected]

By making a purchase on WarehouseNinja, you acknowledge that you have read, understood, and agree to this Refund Policy.